What is the processing time for my order?
On placing an order with us, allow us a 1-5 days of processing time to get your order shipped.

When will my order get delivered?
Orders usually get delivered in 3-15 days once shipped. The exact delivery duration varies for each order.

How do I track my order?
Once your order is shipped, you can track it in the orders section of your account.

Through which courier partner will my order be delivered?
We use third party courier partners to get your orders delivered. Our courier partners can be any of these : Ekart, Xpressbess, Delhivery, etc.

I was not available when delivery was attempted. Will my parcel be returned to source?
Our delivery partners attempt delivery thrice before sending it back to us. You can let them know when you will be available and they will reattempt the delivery then.

My package is lost in transit. What should I do?
In case your package is lost in transit, please let us know and we will reship your order.

My package is being returned to source. What should I do?
In case your package is being returned to us after 3 delivery attempts, we can reship your order. You will have to bear shipping costs of ₹100 for the same. Please contact us for the payment procedure.

I want to cancel my order. What is the process?
If you'd like to cancel your order, please reach out to us within 6 hours of placing the order. No cancellation requests will be entertained after this duration.

What are you return/refund policies?
Currently, we do not accept any returns. Please check our complete policies here.

Do I have to pay anything to the courier partner?
As all deliveries are prepaid, you do not have to pay anything to the delivery executive. In case someone asks you to pay for delivering, please report it to us immediately.

How can I change my shipping address after placing an order?
If you need to update your shipping address, please contact our customer support within 6 hours of placing the order. We'll do our best to accommodate the change if the order hasn't been shipped yet.

Can I add or remove items from my order after it's been placed?
Unfortunately, we cannot modify an order once it has been placed. You may reach out to us to cancel the existing order (within 6 hours of placing it) and then create a new order with the desired items.

What happens if I accidentally placed duplicate orders?
Please contact our customer support within 6 hours of placing the order. We will help you cancel or adjust the duplicate orders to avoid any inconvenience.

Can I change the courier partner for my order?
Unfortunately, we cannot accommodate specific courier partner requests. We select the courier partner based on factors such as location and efficiency to ensure timely delivery.

What happens if an item in my order is out of stock?
In rare cases where an item is out of stock, we will contact you to discuss possible alternatives or issue a refund for the unavailable item.

Do you offer a warranty on your products?
We do not offer warranties at the moment.

What measures do you take to ensure the safety of my payment information?
We use industry-standard security protocols to protect your payment information. Your details and personal information are encrypted and securely processed through trusted payment gateways.

Do you offer gift cards or vouchers that can be used for purchases?
Yes, we offer gift cards or vouchers that can be used as a payment method during checkout. You can purchase and send them to friends and family for special occasions.

For any questions, feel free to reach out to us at care@coquelicotbykomal.com